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Transfers in Sandbox

In the Sandbox environment, transfers that would typically take multiple days are automatically settled approximately every hour. This is to enable easy testing of external funds settlement since no funds are actually being transferred to an external financial institution.

For Programs with Nacha enabled:

* Transfers with a Helix account/reserve account as both the source and destination do not go through the ACH via Nacha process, and therefore have no ODFI

** Both Helix accounts must be owned by the same customer; funds can never be moved directly from one customer to another within Helix

Transfer Timeline Table

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The bank of record for your program may require that a customer be in status=Verified for a minimum number of business days (typically 10) prior to being allowed to withdraw funds. If this is the case, the timelines below will not apply until that period has expired.

For instance, if a customer is verified on 2020-02-09 and there is a 10 business day minimum before withdrawal, 2020-02-24 would be the first date those funds are available for withdrawal (4 weekend days and 1 Federal Banking Holiday occur during this period; 10 + 4 + 1 = 15 days from verification date, or 2020-02-24).

NOTE: The Federal Reserve does not operate on federal holidays. ACH transactions initiated or set to settle on a federal holiday will have a settlement date one day later than reflected in the table above.