Customer
A customer represents a single end-user. Almost every action in Helix requires a customerId
to identify for whom the action is being performed. To correlate a customer in Helix to a user in your system, you can:
- Pass your system's unique user ID into the
tag
property during customer creation. This allows you to use your system's ID to fetch the customer's Helix data via /customer/getByTag - Capture and store the unique
customerId
returned by Helix after customer creation. You can then use /customer/Get to fetch the customer's Helix data.
Take me to the Customer Endpoint Reference
customer Object
Property | Data Type (length) | Description |
---|---|---|
accessTypeCode | deprecated | deprecated |
accounts | array | An array of account objects owned by the customer |
addresses | array | An array of address objects associated with the customer |
attestationDate * | datetime | Date the business information was attested to |
attesterName * | string (50) | Name of the person attesting to the business' information |
attesterTitle * | string (50) | Title of the person attesting to the business' information |
birthDate | datetime | Customer birth date Format: yyyy-MM-ddT00:00:00.000+00:00 Example: 1976-07-04T00:00:00.000+00:00 |
businessDescription * | string (200) | Description of the business |
businessLegalName * | string (300) | Legal name of the business |
businessNameOnCard * | string (26) | Optional. The business name printed on the card. See card name allowed special characters for more details |
businessWebsite * | string (100) | Url of the business |
cards | array | An array of card objects owned by the customer |
createdDate | datetime | Date the customer was created. Note: a customer may have been created but is not available for use, depending on the isLocked or status properties. |
culture | enum | Accepted values vary by program. Possible values: - en-US : English- es-US : Spanish |
customerId | integer | The Helix-assigned unique ID for a customer. Will be returned via /customer/create . Used as a parameter to almost every other Helix route |
customField1 | string (50) | A property for holding client-defined data. There is no business logic in Helix for a custom field |
customField2 | string (50) | A property for holding client-defined data. There is no business logic in Helix for a custom field |
customField3 | string (50) | A property for holding client-defined data. There is no business logic in Helix for a custom field |
customField4 | string (50) | A property for holding client-defined data. There is no business logic in Helix for a custom field |
customField5 | string (50) | A property for holding client-defined data. There is no business logic in Helix for a custom field |
doingBusinessAs * | string (200) | "DBA" or "Fictitious Business Name" of the business |
deceasedDate | datetime | Denotes the date the customer was reported as deceased. Example: 2014-01-01T00:00:00.000+00:00 |
driversLicenseExpireDate | datetime | Date the driver's license expires. Format: yyyy-MM-ddT00:00:00.000+00:00 Example: 2024-07-04T00:00:00.000+00:00 |
driversLicenseIssueDate | datetime | Date the driver's license was issued. Format: yyyy-MM-ddT00:00:00.000+00:00 Example: 2020-07-04T00:00:00.000+00:00 |
driversLicenseNumber | string (30) | The identifying number from a government-issued driver's license |
driversLicenseNumberMasked | string | Last 4 digits of the driversLicenseNumber property value,preceded by 6 '*'. Example: ******1234 |
driversLicenseState | string (2) | State from which the driver's license is issued. Example: CA |
emailAddress | string (255) | Customer email address Example: [email protected] |
exemptFromBeneficialOwnershipReasonType * | enum | The reason the business is exempt from Beneficial Ownership. See customer.exemptFromBeneficialOwnershipType for more details. Possible values: - UsStockExchangeTradedEntity - CharityOrNonProfitEntity - PublicAccountingFirmRegisteredUnderSection102 - UsStateRegulatedBank - UsRegulatedInsuranceCompany - UsRegulatedFinancialInstitution - UsFederalGovernmentAgency - UsStateGovernmentAgency - UsLocalGovernmentAgency - NonUsGovernmentAgency - BankHoldingCompany - SavingsAndLoanHoldingCompany - FinancialMarketUtility - NonUsEntityOpeningAPrivateBankingAccount - ForeignFinancialInstitution - ClassOfSecuritiesIssuer - SecCurrentRegisteredFirm - CommodityFuturesTradingCommissionRegisteredEntity - ExcludedPooledInvestmentVehicle - NonExludedPooledInvestmentVehicle - UsStockExchangeMajorityEquityEntity |
externalAccounts | array | An array of externalAccount objects owned by the customer |
firstName | string (64) | First (given) name |
foreignDocumentCountryCode | string (3) | 3 character country code of the country the document was issued by. See ISO 3166-1 Country Codes |
foreignDocumentExpirationDate | datetime | Expiration date of the foreign ID |
foreignDocumentNumber | string (30) | Unique number of the foreign ID |
foreignDocumentNumberMasked | string | Masked value of foreignDocumentNumber |
foreignDocumentType | enum | Valid values: - DriversLicense - ConsularIdCard - Passport - PermanentResidentCard - EmploymentAuthorizationCard - VoterRegistrationCard - IdentificationCard |
formationDate * | datetime | Date the business was originally registered |
formationState * | string (2) | 2-character state abbreviation of the state where the business was registered |
fraudStatus | enum | Customer's status in regards to the 'fraud' customer verification module. Possible Values: - Verified - Denied - Automated Review - Manual Review - Null/Blank |
gender | enum | Customer gender Valid values include: - M : Male- F : Female- U : Unknown/Unspecified |
industryClassificationCodeId * | integer | Helix-assigned unique ID for the industry in which a business operates See the industryClassificationCode object for more information. |
isActive | deprecated | Use status instead |
isBusiness | boolean | Indicates whether the customer is a natural person or business entity. |
isDocumentsAccepted | boolean | Only required when creating a new customer. Confirms that customer viewed and accepted all documents returned via the /bankDocument/list route |
isExemptFromBeneficialOwnership * | boolean | Indicates if the business is exempt from providing beneficial ownership information |
isLocked | boolean | Denotes if a customer is locked, typically caused by fraud prevention mechanisms or manual intervention via the admin console. A locked customer can not transfer any funds |
isMinor | boolean | true if the customer is an individual and under 18 years of age |
isOptedInToBankCommunication | boolean | Indicates whether the customer opted in to receiving marketing notifications from the bank. Note: customer may possibly still receive other required notifications from the bank regardless of this flag -- it depends on your program and the bank. |
isSubjectToBackupWithholding | boolean | Indicates whether the customer is subject to backup withholding. Helix will withhold the appropriate percentage of earned interest and submit these funds directly to the IRS. The amount withheld will be reported on the annual 1099-INT generated by Helix. Refer to the Backup Withholding topic at the IRS website for additional details. |
isTaxExempt * | boolean | Indicates if the customer exempt from US taxes |
kybStatus * | enum | Possible values: - Initiated - Manual Review - Verified - Denied - Expired - Deceased - Archived - Automated Review |
kybStatusDate * | datetime | The last time kybStatus was modified |
kycStatus | enum | Customer's status in regards to the 'KYC' customer verification module. Possible Values: - Verified - Denied - Automated Review - Manual Review - Null/Blank |
lastActivityDate | datetime | Timestamp for the last time any action was performed on this customer. Actions include listing, editing, archiving, closing, transferring funds, or otherwise "touching" any data specific to this customer, whether it is via the API, a Bulk Transfer Request file, or the Admin console |
lastContactDate | datetime | Date of last contact with the customer. Set via /customer/setLastContact |
lastContactType | enum | Type of last contact with the customer. Set via /customer/setLastContact. Date of last contact with the customer. Set via /customer/setLastContact. Valid values: - Log In - Phone - Email - Chat - Other |
lastModifiedDate | datetime | Date when the object was last altered in any way |
lastName | string (128) | Last name (surname) |
legalEntityType | enum | Possible values: - Individual - SingleMemberLLC - SCorporation - CCorporation - SoleProprietorship - NonProfit - Association - Partnership - LimitedLiabilityCompany - LimitedLiabilityPartnership - RevocableTrust - IrrevocableTrust - FinancialInstitutionOther - Estate - Trust - Church - Conservator - Guardianship - Government - Cooperative - BCorporation - TottenTrustPOD - LimitedPartnership - GeneralPartnership - GovernmentDepartment - GovernmentAgency - GovernmentAuthority - GovernmentNonCommercialNonUSDepartmentOrAgency - GovernmentOther - RegulatedFinancialInstitution - RegulatedBankLoanHoldingsCompany - RegulatedSavingsAndLoanHoldingCompany - ForeignFinancialInstitutionRegulatorKeepsUBOInfo |
lockedDate | datetime | Denotes the last time isLocked was set to true . Note: if isLocked is changed to false , this value will not reset.Example: 2014-01-01T00:00:00.000+00:00 |
lockedReason | string | The reason isLocked was set to true . Freeform. Note: if isLocked is changed to false , this value will not reset. |
middleName | string (64) | Middle name |
ofacStatus | enum | Customer's status in regards to the 'ofac' customer verification module. Possible Values: - Verified - Manual Review - Null/Blank |
passportCountry | string (5) | Country from which the passport is issued. Example: US |
passportExpireDate | datetime | Date the passport expires Format: yyyy-MM-ddT00:00:00.000+00:00 Example: 2030-07-04T00:00:00.000+00:00 |
passportIssueDate | datetime | Date the passport was issued. Format: yyyy-MM-ddT00:00:00.000+00:00 Example: 2020-07-04T00:00:00.000+00:00 |
passportNumber | string (30) | Identifying number from a government-issued passport |
passportNumberMasked | string | Last 4 digits of the passportNumberMasked property, preceded by 6 '*'.Example: ******1234 |
phones | array | An array of phone objects associated with the customer |
preferredName ** | string (21) | Optional. Name a customer prefers to use and referred to when being addressed. |
residencyStatusType | enum | Possible values: - USCitizen - ResidentAlien - NonResidentAlien |
status | enum | Possible values: - Active *- Denied - Expired - Archived - Deceased - Initiated **- Manual Review **- Verified * ***Values are effectively the same. Helix database, reporting, and bulk files will reflect Verified . For programs not using legacy onboarding API endpoints, Helix Admin Console and API reflect as Active .**Only valid for programs using legacy onboarding API endpoints. Programs using Helix's /customer/onboard API endpoint will not see these values. |
suffix | string (20) | A customer's name suffix. Examples: - Sr. - Esq. - Ph.D |
tag | string (50) | A client-assigned, unique identifier to represent exactly one customer in the Helix production environment. This typically represents the user ID in your system. The Helix sandbox environment allows duplicate tags for testing. |
taxId | string (30) | Social Security Number (SSN), Employer Identification Number (EIN) or Individual Taxpayer Identification Number (ITIN) Numeric characters only, no formatting (i.e., hyphens, spaces) of any kind Example: 123456789 |
taxIdMasked | string | Last 4 digits of the taxId property, preceded by 6 '*'.Example: ******1234 |
taxIdType | enum | Possible values: - SSN : Social Security Number- EIN : Employer Identification Number- ITIN : Individual Taxpayer Identification NumberNote: A null value will be interpreted as SSN |
usePreferredNameOnCard ** | boolean | Default is false . Specifies the customer's preference to have preferredName printed on their physical card instead of the nameOnCard . When set to true the card will be printed with `preferredName on file and card mailer and Visa DPS will reflect nameOnCard . |
*Property relates to business account functionality. Use of business account functionality requires approval from Q2 and your bank partner.
**Property relates to Preferred Name functionality. Use of Preferred Name functionality requires approval from Q2 and your bank partner.
Updated 8 months ago