post https://sandbox-api.helix.q2.com/card/reissue
Reissue a card and send a new physical card to a customer (when applicable).
Card must be in an eligible status listed below to perform a card renewal:
VerifiedReissuedDigitalActivePhysicalIntiatedDigitalActivePhysicalPending
If reissueReasonTypeCode=DMG, a new card number is not generated and, if applicable, a new physical card is sent to the customer. If reissueReasonTypeCode=REN, a new card number is not generated, the expiration date is updated, and, if applicable, a new physical card is sent to the customer. All other reissueReasonTypeCode values will generate a new card number.
Depending on the previous card and reason for reissue, this endpoint will return a card object with the following:
| Type | Reason | Card Number (PAN) | Card Object Status |
|---|---|---|---|
| Digital | Fraud, Lost, Stolen | New | status=Verified |
| Digital | Renewal | Same, with new expiration date and CVV2 | status=Verified |
| Digital | Compromised, Name change | New | status=Verified |
| Digital w/ physical | Physical damage | Same | status=Verified unless program requires verification for reissues then status=DigitalActivePhysicalPending |
| Digital w/ physical | Fraud, Lost, Stolen | New | status=DigitalActivePhysicalPending |
| Digital w/ physical | Renewal | Same, with new expiration | status=ReissuePendingVerification |
| Digital w/ physical | Compromised, Name change | New | Old cardId status=Verified new cardId status=DigitalActivePhysicalPending. Once verified, new cardId status=Verified and old cardId status=Archived |
| Physical | Physical Damage | Same | status=Verified unless program requires verification for reissues then status=PendingVerification |
| Physical | Fraud, Lost, Stolen | New | status=PendingVerification |
| Physical | Renewal | Same, with new expiration date and CVV2 | status=ReissuePendingVerification |
| Physical | Compromised, Name change | New | Old cardId status=Verified new cardId status=PendingVerification. Once verified, new cardId status=Verified and old cardId status=Archived |